Frequently Asked Questions (FAQ)

1. Is it compatible with Android devices?

    SYes, our NFC keychains are compatible with most Android devices that have NFC technology. You just need to make sure that the NFC function is enabled on your phone in order to use the keychain properly.
     

    2. Is it compatible with all iPhone and Android models?

    • iPhone: Our NFC keychains are compatible with iPhones from model 7 and later.
    • Android: Most Android devices with NFC technology are supported. If you are unsure whether your model is supported, check your device settings to see if NFC is enabled.

    3. What do I do if NFC doesn't work?

    If the NFC on your keychain is not working properly, don't worry, it can be easily fixed. Write to us through the contact page and we will help you solve it.

    4. Can I change the shipping address?

    If the order has not been processed, we can update your address. Please write to us as soon as possible with the correct details. If the order has already been shipped, unfortunately we cannot make changes to the address.

    5. Do you accept returns or exchanges?

    SYes, we accept returns as long as the product has not been used. If you need to make an exchange or return, please contact us and we will provide you with the necessary instructions. In case of defective products, we will replace them at no additional cost.

    6. Does it work with Apple Music or Spotify?

    Our keychains work with any platform that allows link sharing, such as Spotify, Apple Music, and YouTube Music. Just set it up with the link you want.

    7. What does the custom keychain design include?

    The design includes the front cover, back cover, left interior, right interior and CD layout. If you cannot find images to complete the design, you can send us other images that you like or let us choose a design that suits the theme.

    8. How can I track my order?

    When we process your order, we send you a tracking number. You can enter it on our order page. Track Order to see shipping status updates. If you have any problems, please feel free to ask us.